Help center

How can we help?

Guides, frequently asked questions and step-by-step walkthroughs to get the most out of 1booq.

Scroll down for detailed walkthroughs and the FAQ.

For providers

Set up your business, manage bookings, and grow.

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For clients

Find services, book appointments, manage your schedule.

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Account & security

Password, 2FA, profile and privacy settings.

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Billing & subscription

Plans, credits, invoices and refunds.

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Provider guide

Getting started as a provider

Six simple steps to a fully working online booking setup.

Choosing a mode: Individual vs Professional

Compare features, pricing, and trial — pick the right mode before you start.

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Register and verify your email

Create a 1booq account, then confirm your email via the link we send you. We recommend enabling two-factor authentication (2FA) right away.

Create your business (Provider)

On the Dashboard, enter your business name, description, logo and contact details. This is what your clients will see.

Add your sites

Add each physical location as a separate site — with address, map position, timezone and description.

Create bookable slots

Add your services (tables, rooms, trainers, equipment). You can set maximum capacity, operating hours and even child-slot hierarchies.

Publish availability

On each slot, set whether bookings are confirmed automatically or require your manual approval, and define the open/close time windows.

Share the public booking page

Each Provider/Site/Slot has its own URL that you can share with clients or on social media. Clients can even book without registering, if you enable it.

A waitlist for full sessions

When a session is full, your clients can join its waitlist. As soon as a spot frees up, the system tells the next client in line automatically — and in the last three hours before the session starts, everyone waiting at once. There is nothing for you to do.

Where is it available? The waitlist is only available on session types that do not require an activity.

Where do you turn it on? The waitlist can be set on three levels. The more specific setting always wins:

On the session type: this is the default, and it also applies to the future sessions you have already created.
On a row of the weekly schedule: the Monday reformer class can have a waitlist while the Wednesday one does not.
On a single session: a setting you enter by hand here is not overwritten by later changes to the session type.

How long the waitlist can be. By default, at most as many people can join as the session has places. You can change that limit.

Guests without an account. Joining a waitlist without an account is only possible if the slot also has Unregistered booking switched on.

Moving someone up by hand. If there is a free spot, you can book it for someone from the waitlist yourself. That overrides the order of the queue.

Client guide

Book in four steps

Easily find a provider and book an appointment.

Find a provider

Filter by city or service type in the search. You can view the provider's profile, available times and reviews.

Pick an open slot

The grid view shows free times at a glance. If sub-slots are available (e.g. tables, rooms), pick the one that fits you.

Enter your details and confirm

Fill in the booking form (name, email, phone, custom questions). Depending on the provider's setting, you can even book without creating an account.

Get confirmations and reminders

You'll receive an email confirmation and automatic reminders before the appointment. You can change or cancel within the provider's allowed window.

What happens when I join a waitlist?

When a session is full, you can join its waitlist. We show you what your position in the queue is. As soon as a spot frees up, we offer it to the next person in line by email and in the app.

You can take the offer until the deadline it gives you. That is two hours by default, but the provider can change it. Take it in time and we book the spot for you. If you do not answer, we offer it to the next person waiting. You stay on the waitlist either way, so a spot that frees up later can be offered to you again.

An offered spot is not held for you. Until you take it, someone else can book it. So it is worth answering as soon as you can.

If there are less than three hours until the session starts, we tell everyone waiting at once. The spot then goes to whoever takes the offer first.

You can ask us to book it for you automatically. Choose this when you join and the system books the next spot that frees up — once it is your turn — without asking you first. This needs an account you are signed in to.

Account & security

Keep your account safe

Password & recovery

Use a strong password with at least 8 characters. If you lose your password, use the "Forgot password" flow to set a new one via email.

Two-factor authentication (2FA)

Enable it in Settings → Security. It uses a TOTP authenticator app (e.g. Google Authenticator). Print or safely store your backup codes!

Privacy settings

You can request a data export or account deletion at any time by emailing privacy@1booq.com. The same address handles your rights under GDPR Articles 15–22 — we typically respond within 30 days.

Billing & subscription

Invoicing and fees

How billing works

Individual providers use 1booq for free, with no caps. Professional providers pay monthly in credits per active slot: a standalone slot is 100 credits/month, and a slot with sub-slots is charged as N × 50 credits (the parent goes free). 1 credit = €0.10. See the modes page for examples and trial details.

Buying credits

You can buy credits in one-time packs (50, 100, 250 or 500 credits) or via a monthly auto-refill subscription. Payments are handled by Paddle (Merchant of Record), so all invoices come from them with full international VAT handling. Credits cannot be exchanged back to cash and are usable only within the platform.

Cancellation & refunds

You can cancel the monthly credit subscription at any time on the Profile page; you keep the credits already received until the end of that period. As a consumer, you also have a 14-day right of withdrawal (Gov. Decree 45/2014, Hungary) — unused credits can be refunded within that window.

Provider tools

More than just a calendar

1booq supports the full business workflow — these features are also available.

Calendar sync (iCal)

Sync your bookings automatically to your own calendar (Google Calendar, Apple Calendar, Outlook). On the Profile page you get a unique iCal URL — add it as a subscription in your calendar app.

Inviting workers

Invite colleagues by email and choose their access level: provider owner / site owner / slot owner / contact / booking handler. Permissions are hierarchical and can be changed any time.

QR code check-in

Clients can show their personal QR code (encoding a unique 9-digit user ID) from their Profile. You scan it on-site for instant identification — no need to remember names or booking numbers.

Public profile page

Every provider gets a unique, shareable public URL (e.g. /provider/your-business). Visitors can book without registering (if you allow it), and see your reviews, sites and opening hours.

Glossary

Key terms in 1booq

These are the words you'll come across most often on the platform.

Provider

The business or individual offering the service — for example a hair salon, a gym, or a personal trainer. The top of the hierarchy.

Site (location)

A physical location belonging to a provider. One provider can run multiple sites — for example a Budapest and a Szeged location.

Slot (bookable unit)

A specific bookable unit or service within a site (e.g. a chair, a table, a court, a room, a trainer). A site can hold multiple slots, each with its own opening hours and capacity.

Sub-slot

A finer breakdown under a slot (e.g. the 8 individual tables in a restaurant). Clients can pick a specific sub-slot when they book.

Worker

A staff member of the provider, added by invitation. You can pick their permission level so they only see the data relevant to their role.

Booking

A specific reserved appointment. It can be confirmed automatically, or wait for the provider's manual approval — depending on the slot's setting.

Credit

1booq's internal unit for business features (e.g. keeping slots active monthly). 1 credit ≈ the smallest pack quantum; bigger packs are cheaper per credit. Credits aren't refundable to cash.

2FA / TOTP

Two-factor authentication. An authenticator app (e.g. Google Authenticator, Authy) generates a 6-digit code that adds protection on top of your password. TOTP is an open standard, so any compatible app works.

Waitlist

A way to sign up for a session that is already full. A client on the waitlist does not hold a place yet. A five-person session with five bookings and three people waiting still counts as 5/5 booked.

On waitlist

Means you are waiting for a spot to free up on a full session. It is not the same as the Awaiting state.

Awaiting

A booking that has been sent and is waiting for the provider's approval. That booking does hold a place.

Offered spot

A place that has freed up and that you can take for a limited time. Until you take it, the spot is not held for you.

FAQ

Frequently asked questions

Can I book without creating an account?

Yes, if the provider allows it. You just fill in your name, email and optionally your phone number on the booking form. You'll still get confirmation and reminder emails.

What's the difference between automatic and manual approval?

Automatic approval confirms your booking immediately. Manual approval means the provider reviews it first; during that time it's in "Awaiting approval" status, and you're notified of the decision by email.

How do I cancel my booking?

It depends on the provider's cancellation window (hours before the booking starts). On the My Bookings page you can see the deadline and, within that window, cancel with one click. To rebook a different time, please use a fresh booking flow — single-step rescheduling is not yet supported.

How do I add colleagues (Workers)?

From the Dashboard you can invite them by email and pick their permission level. Main roles: owner (full access at provider/site/slot level), contact (communication and visitor handling), booking handler (only approve/cancel bookings) or temporary helper. Once they accept the invite, they sign in with their own account and only see the data their level grants.

What happens if I run out of credits?

We send a notification and you get a 5-day grace period. If you don't top up, the affected slot(s) are temporarily suspended — but your data and bookings remain intact.

Is my data safe?

Yes. We encrypt data in transit (TLS) and at rest, hash passwords with bcrypt, and follow GDPR end-to-end. See the Privacy Policy for details.

Can I join the workers of an existing provider?

Yes, the provider can invite their workers to the platform. If you're already registered, the invite flow is shorter — you just accept the connection request from your Dashboard.

Which countries is the service available in?

1booq is available in Hungary and across the European Union. Payments are handled by Paddle, which also takes care of international VAT/tax handling. Languages: Hungarian, English, German.

Can I use 1booq for free?

Yes — as an individual provider 1booq is free with no caps. A fee only applies to professional providers: standalone slot 100 credits/month, or N × 50 credits if the slot has sub-slots (parent is free in that case). Professional mode also includes a 30-day trial (one-time per account). Compare both modes in detail at /help/modes.

Can I sync my bookings to my own calendar?

Yes. On the Profile page enable the iCal feed — you'll get a unique URL to add to Google Calendar / Apple Calendar / Outlook (or any iCal-compatible app). Bookings sync automatically. You can regenerate the link any time if it leaks.

What if I didn't receive my confirmation email?

First check the spam/junk folder. If after 5 minutes there's still nothing, you may have mistyped the address — restart the booking with the correct email. If the address is correct, contact support@1booq.com; we can look up the last 30 days of delivery logs to help.

What if I lost access to 2FA?

Use the backup codes you saved at setup (10 codes, each usable once). If you lost those too, write to support@1booq.com — after we verify you own the email address, we'll help you regain access.

Can I check in with a QR code on site?

Yes, if your provider uses it. On your Profile page you can show your personal QR code (encoding your 9-digit user ID). The provider scans it on-site to identify you instantly. Otherwise it's enough to give your name or booking number.

Why don't you hold the spot for me until the deadline runs out?

Because a spot would then look taken for up to two hours even though nobody may end up claiming it. This way it stays available to everyone — while you are still the first person we tell when your turn comes.

How long do I have to take the offer?

Two hours by default, but the provider can set a different deadline. You will find the exact time in the email and in the app.

I did not answer in time. Have I missed every further chance?

No. The offer moves on, but you stay on the waitlist. If another spot frees up later, your turn can come again.

Can I join without an account?

Yes, if the provider allows booking without registration. You give your name and your email address. We then send you a confirmation message, and you only really join the waitlist once you confirm.

What happens if someone else books the spot offered to me?

You get a clear message about it. Your place on the waitlist stays, so we can tell you again at the next opportunity.

What happens when the offer expires?

The offer moves on to the next person waiting, but you stay on the waitlist.

Troubleshooting

Common problems

Try these before reaching out to support.

I'm not receiving emails (confirmations, reminders)

First check the spam/junk folder, and that the email address in your Profile is correct. Look for senders noreply@1booq.com and support@1booq.com. If still nothing, contact support@1booq.com — we can look up the last 30 days of delivery logs to help.

I can't complete the payment

The Paddle pop-up may be blocked — allow pop-ups for the 1booq.com domain in your browser. If that's not it, try a different card or a different browser (Chrome / Safari / Firefox). On mobile the standalone browser works better than in-app browsers (e.g. Facebook).

The booking flow is stuck

Refresh the page and start over. If the issue persists, clear cookies for 1booq.com or try in incognito/private mode. Updating to the latest browser version often helps too (legacy Safari / IE / Edge are not supported).

I lost access to 2FA

Use the backup codes you saved at setup (10 codes, each usable once). If you lost those too, contact support@1booq.com — after we verify you own the email address, we'll restore access.

I can't see my credit balance

Your current balance is shown at the top of the Dashboard and under Billing / Profile. If you just bought credits, it can take 1–2 minutes for the Paddle webhook to arrive — refresh the page. If after 10 minutes you still don't see them, contact us.

Can't find what you need?

Our support team is here to help. Send us an email and we'll get back to you quickly.

support@1booq.com Legal notice

We usually reply within 24 hours.