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TERMS OF SERVICE

Effective date: April 29, 2026 Last updated: April 29, 2026 Version: 1.1

0. Important Legal Notice

Please read these Terms of Service ("Terms" or "ToS") carefully before using the Service. By accessing the Service, registering an account, or placing any Booking, you agree to be bound by these Terms.

If you are a Consumer (a natural person acting outside the scope of their trade, self-employment, or business activity), nothing in these Terms limits or excludes your mandatory consumer rights under applicable EU and Hungarian consumer-protection law (in particular Government Decree 45/2014 (II. 26.), EU Directive 2011/83/EU, Act CLV of 1997 on Consumer Protection, and Act V of 2013 — the Hungarian Civil Code). Where any clause of these Terms conflicts with such mandatory rights, that clause is void to the extent of the conflict and the remainder of the Terms continues to apply.

1. Service Provider Details, Scope of the ToS

Service Provider: WaveOne Technologies Kft. Registered office / postal address: 1181 Budapest, Vasvári Pál u. 26, Hungary Company registration number: 01-09-451611 Tax number: 32961430-1-43 General customer service: support@1booq.com Legal inquiries: legal@1booq.com Data protection: privacy@1booq.com Billing: billing@1booq.com Hosting provider: See the Legal Notice.

These Terms govern the use of the 1booq online booking management platform (its web and/or mobile interface, API, and related email and notification features), as well as the contract between the Service Provider and the User for the use of the Service.

Language and availability of the Terms: The Service Provider publishes these Terms in Hungarian (HU), English (EN), and German (DE). The language of the contract is the interface language selected during registration.

  • For B2B (non-Consumer) Users, in the event of any discrepancy between language versions, the Hungarian version shall prevail.
  • For Consumer Users, in respect of mandatory consumer-protection rules, the language version of the Terms accepted at registration shall prevail to the extent that the Hungarian version would otherwise restrict any of the Consumer's mandatory statutory rights under EU or Hungarian consumer-protection law.

Formation of the contract: The contract does not constitute a contract made in writing; it is concluded exclusively by electronic means. The Service Provider does not file it, but communications relating to the user account and invoices remain available electronically.

2. Definitions

  • Service / Platform / 1booq: the online booking management system operated by the Service Provider, including the web interface (https://1booq.com and its subdomains), public booking pages, the administration interface, the API, and the related email/notification system.
  • User: any natural or legal person who uses the Service — whether with a registered account or as a non-registered (public) booker.
  • Provider: a User who, in the course of their business activities, manages their own services, Sites, and bookable time slots on the platform. A Provider may create and invite subordinate roles.
  • Site: a physical or virtual location of the Provider recorded on the platform (address, GPS, description, images, etc.).
  • Slot: a specific bookable resource of the Provider (e.g. a table, a trainer, a room, a piece of equipment), assigned to one or more Sites.
  • Worker: a natural person invited by the Provider who performs administrative or service tasks within the Provider's account at the Provider's direction.
  • Client: a natural person or business that places a Booking for one or more of the Provider's time slots on the platform. A Client may be:
    • Registered Client: a customer with their own 1booq account.
    • Non-registered Client (anonymous booker): books without an account, if the Provider allows it.
  • Booking: a time-slot reservation created by the Client on one of the Provider's Slots.
  • Booking status: the state in the lifecycle of a Booking (e.g. pending confirmation, automatically accepted, confirmed, payment pending, paid, cancelled, deleted, moved).
  • Subscription: a recurring-payment contract between the Provider and the Service Provider granting access to higher-tier features of the Service.
  • Credit: a technical unit of account within the platform, used to settle certain Service fees (e.g. the monthly Rental Fee). Credits are not money, cannot be redeemed for cash, and may only be used within the Service.
  • Rental Fee: a monthly fee, settled in Credits, assigned by the Service Provider to certain Service elements (e.g. keeping Slots in an active state).
  • Payment Config: a rule configurable by the Provider that determines which role (e.g. the Provider itself or a Worker) assumes the "payer" role, and whether Credits are deducted automatically.
  • Merchant of Record (MoR): a payment processor (in the case of the Service Provider: Paddle) that appears as the seller in the payment transaction with the User, handling invoicing, taxes, and fraud prevention. Under the MoR model, Paddle is independently responsible for certain regulatory obligations.

3. Description of the Service

1booq is an online booking management platform that provides, in particular, the following features:

  • registration of a business (Provider), creation of Sites and bookable resources (Slots),
  • creation and publication of time slots, sessions, and calendar structures,
  • a public booking interface where Clients (registered or anonymous) can book,
  • Booking lifecycle management (confirmation, cancellation, rescheduling, reminders),
  • messaging between Provider, Worker, and Client,
  • reviews and notes,
  • Subscription plan management (via Paddle),
  • Credit purchase and consumption for bespoke billing purposes,
  • dashboard, widgets, statistics,
  • multilingual interface (HU / EN / DE),
  • optional two-factor authentication (2FA),
  • map-based search, public profile, and subdomain/URL-based appearance.

Important: The Service is a technology platform that facilitates appointment scheduling between the Provider and the Client. The Service Provider does not provide legal, financial, tax, medical, fitness, or any other professional advice. The actual service (e.g. restaurant, gym, hairdresser, tuition) is always delivered by the Provider to the customer (Client), and the Provider is solely responsible for the quality, professional standard, and legality of that service.

The Service Provider reserves the right to develop, modify, supplement, or discontinue features of the Service. Users will be notified in advance of material changes.

4. Acceptance of the Terms, Formation of the Contract

By creating an account or using the Service in any way, you:

  • acknowledge that you have read and understood the Terms,
  • acknowledge that the Service is governed by these Terms, the Privacy Policy, and the Cookie Policy,
  • represent that you are entitled to enter into a contract (a natural person of legal age, or in the case of a legal entity, a representative with appropriate authority),
  • consent to electronic communication (notifications, billing messages, contractual disclosures).

In the case of a non-registered (public) Booking, the Client accepts these Terms and the Privacy Policy by submitting the booking form.

5. Eligibility, Age Requirement, Registration

5.1. Age Requirement

Independent use and account creation is permitted exclusively for natural persons who have reached 18 years of age. Self-registration by persons under 18 is prohibited.

A legal guardian may act on behalf of a minor. In such cases, the legal guardian is deemed the User and assumes full responsibility for the use of the Service and any Bookings placed.

5.2. Accuracy of Registration

You undertake to:

  • provide truthful, accurate, and up-to-date information during registration and in your profile settings,
  • actively maintain your email address and — if provided — phone number (these are the primary channels for booking-related communication),
  • update your account information as needed,
  • be responsible for all activity under your account — where the Service Provider reasonably believes access is authorised,
  • keep your access credentials (email, password, 2FA tokens, backup codes) confidential and not disclose them to third parties,
  • notify the Service Provider without delay in the event of suspected unauthorised access (support@1booq.com).

5.3. Accounts, Transferability

An account is personal (or, in the case of a Provider, corporate) and non-transferable. Accounts may not be sold, leased, or otherwise transferred to third parties. A natural person may maintain multiple accounts only where justified (e.g. acting as a representative of a different business). Fraudulent or abusive accounts (e.g. with a false name, a fictitious company, or multiple accounts for other unlawful purposes) may be suspended or terminated by the Service Provider at any time.

5.4. Two-Factor Authentication (2FA)

To enhance account security, the Service provides TOTP-based (e.g. Google Authenticator, Authy) two-factor authentication.

The User acknowledges that:

  • 2FA is primarily a security feature designed to reduce the risk of unauthorised access,
  • if the authentication device (e.g. mobile phone, authenticator app) is lost, replaced, or becomes unavailable, the User may regain access using a backup code generated during 2FA setup,
  • the system generates backup codes during setup; the User is solely responsible for their safekeeping,
  • the Service Provider may make 2FA mandatory for critical operations (e.g. password change, email change, Subscription modification).

Recovery procedure if both 2FA device and backup codes are lost: the User may request manual account recovery by emailing support@1booq.com with proof of identity (e.g. a copy of an official photo ID matching the account name) and confirmation from the registered email address. The Service Provider will verify the request and respond within 5 business days. Manual recovery may be denied if identity cannot be reasonably verified.

The Service Provider accepts no liability if the User loses a 2FA device, code, or backup code and, as a result, access to the account is temporarily or permanently precluded — except where access can be restored through the manual recovery procedure described above.

5.5. Failed Login Attempts, Account Lockout

In the interest of IT security, the Service Provider temporarily locks the account for 15 minutes after 5 consecutive failed login attempts.

6. Providers and Workers

6.1. Provider Role, Responsibilities

The Provider is independently responsible for:

  • the accuracy of published company data, descriptions, images, prices, opening hours, and Site details (address, GPS),
  • the quality and professional standard of advertised services,
  • fulfilment of contractual obligations towards its own clients,
  • the processing of its own clients' personal data (in this context, it is the Independent Data Controller),
  • any activity performed on the platform by its Workers, as its own employees or agents.

The Provider undertakes to:

  • provide its services lawfully and in compliance with the professional regulations applicable to it,
  • hold the necessary permits and qualifications (e.g. regulatory, health, trade, and tax-authority permits),
  • publish its own terms and conditions and/or privacy policy for its clients, where required by law,
  • process clients' booking data in accordance with the GDPR and cooperate with the Service Provider in managing data protection incidents,
  • refrain from using the platform for unlawful, fraudulent, or misleading purposes.

6.2. Worker Role, Invitations

The Provider may invite Worker-role users to its account. A Worker:

  • manages Bookings in accordance with the permissions set by the Provider,
  • acts under the Provider's direction and responsibility,
  • is not entitled to modify the ownership of the Provider's account.

By inviting a Worker, the Provider warrants that the invited person has consented to registration on the platform and to the related communications.

6.3. Provider Visibility

Based on its own settings, the Provider may decide whether its Sites and Slots appear in the public search interface (discoverable_flag). Public data (name, address, GPS, description, images, pricing, availability, ratings) may be freely viewed by visitors.

6.4. Boundaries Between Roles

The Service Provider applies technical role separation within the platform (e.g. a Worker cannot view the data of another Provider). Access to client data falls within the Provider's own sphere of control.

6.5. Provider Verification and Trader Information (DSA, Tax Compliance)

During registration and onboarding, the Provider must supply truthful, verifiable data to the Service Provider:

  • legal name (company name or self-employed natural person's name),
  • registered office / residential address,
  • company registration number or self-employment registration number,
  • tax number / EU VAT number,
  • name and contact email of the legal representative,
  • telephone number (DSA Article 30(1)(b)),
  • for natural persons / self-employed individuals, a copy of an identification document or electronic identification (eIDAS) (DSA Article 30(1)(d)),
  • the payment / bank account identifier used to pay fees within the Service (DSA Article 30(1)(e)),
  • service category,
  • in case of a regulated activity, the relevant licence or registration details,
  • a declaration as to whether the Provider offers its services to Consumers (B2C),
  • a self-certification that the Provider offers only services that comply with applicable EU and national law (DSA Article 30(1)(f)).

These data are required in part for trader traceability under Article 30 of EU Regulation 2022/2065 (DSA) (where the Provider offers services to Consumers), and in part for tax and accounting compliance. The Service Provider may refuse, suspend, or restrict the publication of the Provider's booking page if these data are missing or inaccurate. The Provider must update any change without undue delay.

Best-efforts verification (DSA Article 30(2)): The Service Provider may verify the reliability and completeness of the data submitted by the Provider through reasonable means — in particular, publicly available official registries (company registers, the EU VIES database, professional registers), electronic identification tools, or supporting documents requested from the Provider. Where the information cannot be reasonably verified or appears incomplete, inaccurate, or misleading, the Service Provider may refuse, suspend, or restrict publication until the issue is remedied.

Mandatory Consumer disclosure: Before activating its public booking page for Consumers (Clients), the Provider must make the following information available on the booking page or via a directly linked document:

  • legal name and contact details,
  • the essential characteristics of the service offered and its total (Consumer-facing) price,
  • cancellation, rescheduling, no-show, and refund rules,
  • complaint-handling channel,
  • the Provider's own terms of service and/or privacy notice, where required by law,
  • in case of a regulated activity, the relevant licensing or registration data.

The booking page must clearly indicate that the booked service is provided by the Provider — not by the Service Provider.

Tax reporting cooperation (DAC7 and related obligations): Where the operation of the Service falls within the scope of EU Directive 2021/514 (DAC7) and its Hungarian implementation (rules on the reporting of platform sellers), the Provider shall cooperate with the Service Provider in supplying the necessary identification and financial data (legal name, residential / registered address, tax identification number, date and place of birth for self-employed individuals, bank identifier) and acknowledges that the Service Provider may transmit such data to the Hungarian National Tax and Customs Administration (NAV) or another EU member state's competent tax authority on the basis of Article 6(1)(c) GDPR (legal obligation).

6.6. Restrictions on Special Categories of Data in the Booking Process

The Provider is generally prohibited from collecting special categories of personal data (Article 9 GDPR: health data, religious or philosophical beliefs, political opinions, sex life or orientation, racial or ethnic origin, biometric or genetic data, trade-union membership) or criminal-conviction data (Article 10 GDPR) through booking-form fields, custom fields, messages, or internal notes, unless:

  • the Provider independently has an appropriate legal basis under Article 9(2) — or Article 10 — GDPR (typically explicit consent, occupational health, or a legal obligation),
  • the Provider has clearly addressed this in its own privacy notice and informed the Client, and
  • it applies the necessary security and confidentiality controls.

The Service Provider may remove or disable custom fields, message contents, or notes that manifestly, disproportionately, or without a legal basis collect special-category data.

7. Clients (Customers)

7.1. Registered Client

By registering a Client account, you can:

  • maintain your booking history,
  • establish connections with Providers,
  • communicate with the Provider (messages),
  • leave reviews for completed Bookings,
  • receive automatic reminders about your Bookings.

7.2. Non-Registered (Public) Client

If the Provider allows it (unreg_booking_flag), the Client may book without creating an account. In this case:

  • the Client provides their name, email address, and (optionally) phone number on the booking form,
  • the data is received by the Provider as the Independent Data Controller,
  • the Service Provider processes the data to the extent necessary for managing the Booking.

7.3. Client Warranties

The Client warrants that:

  • the information provided is truthful, and the email/phone number provided belongs to them or they have proper authorisation to use it,
  • the Booking is placed in good faith and the Client is willing and able to pay any fees prescribed by the Provider (in accordance with the Provider's rules),
  • the Client will not place phantom Bookings, harass the Provider, or use the platform fraudulently.

8. Booking Process

8.1. Creating a Booking

The Client may choose from the available time slots displayed on the Provider's Slots. When a Booking is placed, the form fields pre-configured by the Provider (e.g. name, email, phone, comment, custom data) are recorded.

8.2. Automatic Acceptance vs. Manual Confirmation

Depending on the Provider's settings (auto_acc_usr_req_flag):

  • Automatic acceptance: the Booking is immediately confirmed and moves to BU (confirmed) status.
  • Manual confirmation: the Booking first enters AP (pending approval) status, and the Provider/Worker manually approves or rejects it.

The Client receives an automatic email notification of every status change.

8.3. Reminders

At intervals configured by the Provider (by default, 24 hours and 1 hour before the Booking), the Service sends the Client an automatic email reminder. The Service Provider bears no responsibility if a reminder cannot be delivered (e.g. due to an incorrect email address or spam filtering).

8.4. Modifying or Cancelling a Booking

  • The Client may modify or cancel a Booking within the limits set by the Provider (e.g. cancellation deadline, resign_till_time).
  • The Provider may modify or cancel a Booking for legitimate reasons (e.g. capacity shortage, operational disruption); the Client receives an automatic notification.
  • Cancellation terms and any refund policy are part of the contract between the Provider and the Client; the Service Provider is not party to these.

8.5. No-Show

If the Client does not appear at the Provider's premises, the Provider may record this on the platform (NP status). Any penalty fee or charge applicable in the event of a no-show may be enforced in accordance with the Provider's own terms; the Service Provider is not party to this.

8.6. Time Zone and Calendar

All Bookings are stored in UTC and displayed according to the time zone of the User (and/or the Provider/Slot). The Service Provider makes reasonable efforts to prevent time-zone errors but accepts no liability for any delivery or display discrepancies.

8.7. Technical Errors

The Service Provider makes reasonable efforts to operate the Service reliably but does not guarantee 100% availability. Advance notice of scheduled maintenance will be given where possible. The Service Provider accepts no liability for brief, temporary service interruptions.

9. Financial Terms – Provider

9.1. Pricing Model

1booq uses a credit-based billing model. Providers may purchase Credits in two ways:

  • Credit packs (one-time purchases): fixed-size packages of 5, 10, 25, or 50 Credits, priced at €1 per Credit. These are non-recurring; the Provider only pays when they choose to top up.
  • Credit Subscription (monthly recurring): a monthly Credit allowance between 5 and 1,000 Credits per month, priced at €1 per Credit per month. The Provider chooses the quantity at signup and may modify it at any time (modifications apply from the next billing cycle).

For B2B (business) Users, all displayed prices are net of VAT (tax exclusive). VAT is added at checkout based on the customer's country of residence and applicable local rate.

For Consumer Users, the checkout interface clearly displays the gross (VAT-inclusive) total price before the Consumer confirms the payment obligation; this gross amount is the binding price of the consumer contract. The button that triggers the payment is explicitly labelled to indicate that the order entails an obligation to pay ("Order with obligation to pay" / "Fizetési kötelezettséggel járó megrendelés"), in accordance with Section 14(2) of Government Decree 45/2014 (II. 26.) and Article 8(2) of EU Directive 2011/83/EU.

The final invoice issued by Paddle (our Merchant of Record, see Section 9.2) shall display the gross amount including any applicable taxes and shall prevail over the displayed pre-tax / gross price.

9.2. Paddle as Merchant of Record

Payments are processed by Paddle.com Market Ltd. under the Merchant of Record (MoR) model. This means that:

  • Paddle appears as the independent seller on the invoice,
  • Paddle is responsible for issuing the invoice and charging VAT in accordance with the rules of the applicable jurisdiction,
  • Paddle's own terms and conditions and privacy policy also apply to the payment process (https://www.paddle.com/legal),
  • the Service Provider receives the fee for the Service it provides based on Paddle's settlement.

Separation of the two relationships: The service relationship for the use of the 1booq platform is between the User and the Service Provider, governed by these Terms. By contrast, the payment transaction, invoicing, tax collection, and fraud prevention take place between the User and Paddle under Paddle's buyer terms. During checkout, the User is required to also accept the applicable Paddle buyer terms. In case of conflict: these Terms govern the use of the platform, while Paddle's buyer terms govern the payment transaction to the extent required by the Merchant of Record model.

Note for Hungarian B2B Providers: since Paddle is established outside Hungary, the transaction is, depending on Paddle's invoicing entity, generally treated as intra-Community reverse charge (or import of services) for Hungarian VAT purposes. Hungarian B2B Providers are responsible for accounting for VAT on their own returns according to Hungarian tax law (Act CXXVII of 2007 on VAT). We recommend consulting your accountant or tax advisor regarding the correct treatment of the Paddle invoice in your books.

9.3. Use of Credits — Rental Fees

Certain elements of the Service (e.g. keeping certain Slots in an active state) may incur a monthly Rental Fee settled in Credits. The Provider purchases Credits as set out in Section 9.1 — either through one-time Credit pack purchases (5 / 10 / 25 / 50 Credits) or through the recurring Credit Subscription.

  • The platform deducts monthly Rental Fees from the Credit balance (credit_balance) in accordance with the Provider's settings (payment_config, auto_pay).
  • Credits are closed-loop technical service credits that may be used only by the purchasing User to settle fees owed to the Service Provider within the Service. Credits are not money and do not constitute electronic money, stored value, deposit, payment instrument, cryptocurrency, or any transferable asset (including for the purposes of EU Directive 2009/110/EC). Credits cannot be transferred to another User, cannot be resold to third parties, cannot be used to pay for the Provider's services to a Client (i.e. cannot settle Provider↔Client fees), cannot be withdrawn to cash or a bank account, and do not earn interest. Refunds of unused Credits are processed solely as a reversal of the original purchase transaction in accordance with Section 9.5.
  • The Provider can view their current Credit balance, transaction history, and upcoming Rental Fees in their dashboard at any time.

9.4. Insufficient Balance (Grace Period)

If the Provider's Credit balance does not cover the next monthly fee:

  • the Service grants a grace period (7 days by default),
  • during the grace period, an email notification is sent to the payer User,
  • after the grace period expires, the affected Slot may be automatically suspended until the Provider tops up their balance,
  • during suspension, new Bookings cannot be placed on the affected Slot, but existing Bookings may be retained at the Provider's discretion.

9.5. Refunds, Cancellation

  • Subscription cancellation: the Provider may cancel their Subscription at any time; cancellation takes effect at the end of the already-paid period. Pro-rata refunds are not provided, except in cases required by law (e.g. material breach by the Service Provider).
  • Credit refund (within 14 days, Consumer Providers): a full refund for purchased but unused Credits may be requested within 14 days, with no handling fee deducted (EU consumer law requirement). Credits that have already been used are non-refundable.
  • Credit refund (beyond 14 days, or for non-Consumer Providers): As a goodwill measure that goes beyond what the law requires, unused Credits remain refundable at any time at the original purchase price, less a handling fee of 5% + €0.50 per refunded transaction. This handling fee corresponds to the non-refundable transaction fee charged by our payment processor (Paddle.com), which we cannot recover when processing your refund. If our payment processor's fee structure changes, this formula may be updated with at least 30 days' prior notice; the formula in effect on the date of the refund request applies. Used Credits remain non-refundable.
  • Refund timeline: Approved refunds — whether under the 14-day right of withdrawal or as a goodwill refund — are processed within 14 days of approval, returned via the original payment method, in accordance with Government Decree 45/2014 §22(1).
  • Tax matters and invoicing: under the Paddle MoR model, invoices are issued by Paddle. The Provider must resolve any disputes arising therefrom directly with Paddle.

9.6. Price Changes

The Service Provider reserves the right to change prices unilaterally. Providers will be notified of material price increases at least 30 days in advance. The Provider may terminate the Subscription before the price change takes effect; failure to do so constitutes acceptance of the updated prices.

10. Financial Terms – Client

10.1. Payment of the Booking Fee

The consideration for the actual service (e.g. dinner, training session, consultation) is part of the contract between the Provider and the Client, and its payment method is determined by the Provider (e.g. pay on-site, pay by card in advance, etc.). The Service Provider is not party to this payment relationship, except where the platform expressly provides such a payment feature (future functionality).

10.2. Free Registration and Booking for Clients

Account creation and placing a Booking are currently free of charge for the Client. The Service Provider reserves the right to introduce optional Client-premium features in the future and to charge for them, with appropriate prior notice.

11. User Content

11.1. Ownership and Licence

The User retains the rights to content they upload (e.g. profile picture, Site descriptions, images, messages, reviews, notes). By uploading, the User grants the Service Provider a non-exclusive, worldwide, royalty-free licence solely for the following purposes:

  • storing, technically processing, and displaying the content,
  • displaying publicly published content (e.g. profile pictures, Provider Site images, public reviews) on the platform and in integrated search/map interfaces,
  • backups and disaster recovery,
  • support-related access in the event of an incident or report.

The licence terminates upon deletion of the content or termination of the account, except for:

  • copies temporarily retained in backups for technical reasons (up to 90 days),
  • content previously lawfully accessed by other Users (e.g. a booking export downloaded by a Provider),
  • data required for the establishment or defence of legal claims.

11.2. Content Warranties

The User warrants that:

  • they are authorised to upload and dispose of the content,
  • the content does not infringe any third-party rights (copyright, trademark, personality rights, right to one's own image, trade secrets),
  • personal data of third parties is uploaded only with a valid legal basis,
  • in the case of images/videos, the relevant consents or other legal bases have been obtained.

11.3. Prohibited Content

It is prohibited to upload, publish, or send content that:

  • is unlawful, infringing, defamatory, threatening, harassing, discriminatory, or incites hatred,
  • contains child sexual abuse material (CSAM) or other seriously criminal content,
  • promotes violence, terrorism, or illegal activity,
  • constitutes malicious code, viruses, or unsolicited bulk messaging,
  • violates export-control, sanctions, or competition-law rules,
  • contains misleading, fraudulent, or unlawful service offerings.

11.4. Content Review, Enforcement

The Service Provider does not carry out routine content review; however, it is entitled to:

  • conduct limited reviews in the event of a report, suspicion, regulatory request, or legal obligation,
  • remove or render inaccessible content that is unlawful or in breach of these Terms,
  • suspend or terminate an account in cases of serious or repeated violation,
  • make a report to the authorities where required by law.

11.5. Notice and Action Mechanism (Digital Services Act EU 2022/2065)

In accordance with Article 16 of the Digital Services Act, you may submit a notice of illegal content by emailing legal@1booq.com with:

  • a clear description of the content and the reasons you believe it is illegal,
  • the URL or location of the content on our platform,
  • your name and contact email (anonymous notices may be considered, but a contact address allows us to follow up),
  • a declaration of good faith.

Upon receipt, we will:

  • confirm receipt without undue delay,
  • evaluate the notice on its merits,
  • take appropriate action (removal, restriction, account suspension, or no action),
  • provide a statement of reasons (DSA Article 17) to both the notice submitter and the affected User regarding our decision.

Internal appeals: Both the notice submitter and the User affected by a moderation decision may appeal in writing to legal@1booq.com within 6 months of the decision. We aim to respond to appeals within 30 days.

11.6. Backup – User Responsibility

Although the Service Provider applies reasonable technical measures, it is recommended that Providers and Clients maintain their own backups of critical data (e.g. booking exports, client records).

12. Messaging

12.1. Purpose of Communication

In-platform messaging is intended for booking-related communication (e.g. clarification, changes, questions). Messaging must not be used as a channel for spam, marketing, or illegal communication.

12.2. Moderation

The Service Provider is entitled (but not obligated) to moderate messages, remove content that is unlawful or abusive, and, where necessary, suspend the sender's account.

12.3. Deletion and Retention

The User may delete their messages at any time (on their own side); a deleted message also disappears for the other party. The Service Provider may retain messages in the technical backup for up to 90 days.

13. Reviews, Ranking

13.1. Review System

The Service provides the ability for mutual reviews (rating) between the Provider and the Client, as well as the Provider's own internal notes (note) regarding a Client.

Internal notes content: Internal notes must contain only factual, booking-related information that is proportionate and necessary for the Provider's service management. The Provider must not record discriminatory, abusive, health-related, religious, sexual, ethnic, criminal-conviction, family-status, financial-hardship, or other special-category / protected-characteristic data in internal notes, unless the Provider independently has an appropriate legal basis under Section 6.6 and has informed the Client of this in its own privacy notice. The Client may access internal notes kept about them by exercising their right of access under Article 15 GDPR.

13.2. Authenticity

A review may only be submitted after a genuinely completed Booking. It is prohibited to submit false or misleading reviews, incentivise paid-for reviews, or post reviews aimed at damaging a competitor.

13.3. Review Quality (P2B and DSA Compliance)

In accordance with the P2B Regulation (EU 2019/1150), the Digital Services Act (EU 2022/2065), and applicable domestic consumer-protection rules, in respect of reviews the Service Provider:

  • prioritises genuine, verifiable reviews,
  • provides the Provider with the opportunity to respond to reviews,
  • may remove reviews where justified.

13.4. Search Ranking and Provider Visibility (P2B Regulation Articles 5, 7, 10, 11)

In accordance with the P2B Regulation (EU 2019/1150), we disclose the main parameters used to rank Providers in the public search interface (Article 5):

  • Geographical proximity to the Client's search location (where applicable);
  • Availability of bookable time slots within the Client's search timeframe;
  • Provider rating (average rating from Clients);
  • Profile completeness (Providers with more complete profiles, including images and full descriptions, may rank higher);
  • Match with the Client's search query (services offered, keywords).

We do not provide paid prioritisation ("paid placement") or accept fees for higher search ranking. All ranking is determined by the parameters above.

Differentiated treatment (Article 7): We do not currently apply differentiated treatment between Providers (e.g. promoting our own services or affiliated businesses over independent Providers).

Restrictions on Providers' other channels (Article 10): We do not restrict Providers from offering their services through their own websites, other platforms, or with different pricing or terms outside 1booq.

Internal complaint-handling system (Article 11): Providers may submit complaints regarding their use of the Service to legal@1booq.com. We respond to complaints within 30 days.

Mediation (Article 12): If a complaint cannot be resolved internally, the parties may turn to mediation. The Service Provider designates the following two independent mediators suitable for P2B purposes:

  • The Mediation Service of the Hungarian Chamber of Commerce and Industry (MKIK) (https://www.mkik.hu),
  • any mediator listed on the European Commission's P2B Mediator List (as published from time to time).

The first attempt at mediation will be made in good faith; the costs of mediation will be shared fairly between the parties. This clause does not affect the Provider's right to bring proceedings directly before a court.

13.5. Moderation and Dispute Resolution

Manifestly false, unlawful, or abusive reviews may be moderated by the Service Provider. Requests relating to review disputes may be sent to support@1booq.com.

14. Intellectual Property

14.1. Intellectual Property of the Service Provider

The entire source code, design, brand name ("1booq"), logo, trademarks, texts, database structure, and other intellectual property of the Service are the exclusive property of the Service Provider and are protected by domestic and international law.

14.2. Limited Right of Use

The User receives a limited, non-exclusive, non-transferable, non-sublicensable right of use necessary for the intended use of the Service. The following are prohibited:

  • reverse engineering or decompiling the source code of the Service,
  • automated downloading (scraping, mass querying) of any elements of the Service,
  • copying, reproducing, or distributing any part of the Service without permission,
  • using the trademarks, logos, or brands without permission.

14.3. Feedback and Suggestions

If the User submits a suggestion or comment regarding the Service, the Service Provider is entitled to use it without restriction and free of charge for the improvement of the Service, without the User being entitled to any fee or approval.

15. Prohibited User Conduct

The following are expressly prohibited:

  • unauthorised scanning, hacking, or loading of the Service's systems (e.g. DDoS, scraping, port scanning),
  • unauthorised use of another User's account,
  • misrepresentation of identity,
  • fraudulent Bookings, mass abuse (e.g. automated Bookings aimed at disrupting a competitor),
  • conducting any activity in violation of law through the use of the Service,
  • tampering with the Service's system messages, invoices, or correspondence.

16. Limitation of the Service Provider's Liability

16.1. Limitation

Beyond the statutory mandatory minimum, the Service Provider's liability is:

  • excluded for indirect damage, lost profits, data loss, or reputational harm, except in cases of intentional or grossly negligent wrongdoing;
  • for direct damage, limited as follows:
    • For B2B (non-Consumer) Users: the higher of EUR 500 or the fees actually paid by the relevant User to the Service Provider in the 12 months preceding the occurrence of the damage;
    • For Consumer Users: the Service Provider's liability is limited under this clause only to the maximum extent permitted by mandatory Hungarian and EU consumer-protection law. This clause does not affect or limit the Consumer's remedies for lack of conformity of digital services (Hungarian Act XL of 2021), warranty for defects, product warranty, or guarantee rights (Hungarian Civil Code), the right of withdrawal, or any other consumer remedy that cannot be excluded by law.

The above limitations apply in aggregate to all claims arising out of or in connection with the Service, regardless of the number of claims or their legal basis.

16.2. Mandatory Law

The above limitations do not affect the Consumer's statutory consumer-protection rights and do not exclude liability for damage caused intentionally or through gross negligence, or for damage affecting life, bodily integrity, or health.

16.3. Force Majeure

The Service Provider accepts no liability for events beyond its control ("force majeure"), including but not limited to:

  • internet outages at third-party service providers,
  • major outages of sub-processors (e.g. Paddle, Vercel, Supabase, MailerSend) caused by an unforeseeable, reasonably unavoidable event affecting that sub-processor (e.g. regional cloud-provider failure, sub-processor's own force-majeure event); ordinary technical failures within their normal operational control are not classified as force majeure on our part,
  • cyber-attacks, ransomware, DDoS attacks,
  • natural disasters, war, acts of terrorism,
  • governmental or regulatory action.

For the avoidance of doubt, our responsibilities under Article 28 GDPR for our chosen sub-processors (i.e. due diligence, data processing agreements, security measures) remain unaffected by this clause.

16.4. Disputes Between Provider and Client

The Service Provider does not guarantee that a Provider will honour any given Booking, nor that the booked service will actually be performed, performed to a particular standard, or performed in accordance with the advertised terms. The accuracy and correctness of any content published by a Provider (descriptions, images, prices, availability) is the sole responsibility of that Provider.

The Service Provider is not party to disputes relating to the service relationship between the Provider and the Client (e.g. the performance, quality, pricing, or refunds for the booked service). These are to be resolved between the parties, through the courts if necessary.

The Service Provider is entitled, but not obligated, to mediate in such disputes or to take action on the platform side if it identifies manifestly unlawful conduct.

16.5. Indemnification

The User agrees to indemnify, defend, and hold harmless the Service Provider, its affiliates, directors, employees, and agents from and against any third-party claim, demand, cost, fine, or damage (including reasonable legal fees) arising out of or in connection with:

  • content uploaded by the User (e.g. descriptions, images, messages, reviews),
  • services delivered or sold by the User through the Service (where the User is a Provider) or services received from a Provider (where the User is a Client),
  • any GDPR breach by the User in relation to the processing of their own clients' personal data (the Provider's activity as Independent Data Controller),
  • any breach of these Terms or violation of law by the User.

This obligation does not extend to claims arising from the Service Provider's intentional or grossly negligent conduct, or from the Service Provider's breach of its data-processor obligations under Article 28 GDPR. For Consumer Users, this clause applies only to claims arising out of the Consumer's own breach of contract or wilful unlawful conduct, and does not affect the Consumer's mandatory consumer-protection rights.

The Service Provider may, at its own cost, assume the defence and settlement of any such claim; in such a case, the User shall reasonably cooperate.

16.6. No Agency, Partnership, or Employment

Nothing in these Terms or arising from the use of the Service creates any agency, representation, mandate, joint venture, partnership, franchise, or employment relationship between the Service Provider and any User (Provider, Worker, or Client). Neither party is authorised to make declarations on behalf of the other, to assume obligations on the other's behalf, or to otherwise bind the other party. Each party acts as an independent contracting party within the framework of the Service and bears its own tax, social-contribution, and professional-compliance obligations.

17. Consumer Rights (If You Are a Consumer)

17.1. Right of Withdrawal (14 Days)

If you are a Consumer, you may withdraw without giving reasons within 14 calendar days from any of the following contracts concluded by electronic means (in accordance with Government Decree 45/2014 (II. 26.) and EU Directive 2011/83/EU):

  • the Credit Subscription contract, and
  • any one-off Credit pack purchase.

Exception — immediate-service consent:

For Credit packs, by ticking the consent checkbox at checkout (acknowledging that you wish to use the Credits immediately and that the 14-day withdrawal right does not apply to already-used Credits), you waive the right of withdrawal only with respect to Credits already consumed (i.e. deducted from your balance to settle in-platform fees). Your right of withdrawal remains in full for unused Credits, refundable in accordance with Section 9.5.

For the Credit Subscription, the same principle applies: any portion of the Service already performed at the time of withdrawal (i.e. monthly Credits already credited to your balance and used) is non-refundable; unused Credits remain refundable in accordance with Section 9.5.

How to withdraw: A withdrawal declaration may be submitted by email (support@1booq.com) or by post to the registered office of the Service Provider. Refunds will be processed within 14 days of the withdrawal request being approved, via the original payment method used at purchase, in accordance with Government Decree 45/2014 §22(1).

17.1.a. Model Withdrawal Form

In accordance with Government Decree 45/2014 (II. 26.) Annex 2 and EU Directive 2011/83/EU Annex I, Part B, you may use the form below to exercise your right of withdrawal. Use of this form is optional — any clear declaration of your intent to withdraw is sufficient.

To: WaveOne Technologies Kft. Address: 1181 Budapest, Vasvári Pál u. 26, Hungary Email: support@1booq.com

I, the undersigned, hereby declare that I exercise my right of withdrawal in respect of the following contract concluded on the platform 1booq.com:

☐ Credit Subscription contract ☐ One-off Credit pack purchase

Date of contract / order: ____________________

Customer name: ____________________

Customer address: ____________________

Customer email: ____________________

Date of withdrawal declaration: ____________________

Signature (only if submitted on paper): ____________________

17.2. Warranty for Conformity, Product Warranty, Guarantee

In the case of a digital service, the Service Provider is required to provide the service free of defects in accordance with the applicable consumer rules (including Act XL of 2021 on digital content, and the warranty provisions of the Hungarian Civil Code). The Consumer may exercise their rights in accordance with the consumer-protection notice.

17.3. Complaint Handling

Complaints may be submitted to support@1booq.com or by post to the registered office of the Service Provider. The Service Provider will examine the complaint on its merits and respond within 30 days.

17.4. Conciliation Board and Online Dispute Resolution

In the event of a consumer dispute, the Consumer may turn to the competent Conciliation Board. For cross-border consumer complaints, the Consumer may also contact the European Consumer Centres Network (ECC-Net) at https://www.eccnet.eu. Please note that the European Commission's former online dispute resolution (ODR) platform was decommissioned on 20 July 2025.

Budapest Conciliation Board 1016 Budapest, Krisztina krt. 99. III. em. 310., Hungary Email: bekelteto.testulet@bkik.hu

The Service Provider is not obliged to accept a settlement proposal in Conciliation Board proceedings.

18. Termination of the Contract

18.1. Termination by the Provider

The Provider may cancel their Subscription and delete their account at any time through the platform settings. Cancellation does not release the Provider from payment of previously accrued fees.

18.2. Termination by the Client

The Client may delete their account at any time. The handling of outstanding, non-closed Bookings is governed by the Provider's rules (e.g. the Provider may still see the Booking under the Client's name, but the Client is no longer active on the platform).

18.3. Termination by the Service Provider

The Service Provider may terminate the contract with immediate effect if the User:

  • commits a serious or repeated breach of these Terms,
  • acts fraudulently or unlawfully,
  • endangers the Service Provider's systems or other Users,
  • falls into payment arrears and fails to settle after a demand by the Service Provider.

Advance notice to Provider Users (P2B Article 4): Where the Service Provider applies a non-urgent restriction, suspension, or termination to a Provider User, it shall give the Provider a reasoned notice at least 30 days before the measure takes effect (stating the reasons and the relevant facts) and provide an opportunity to comment. The grounds listed above for immediate termination (fraud, unlawful conduct, security risk, statutory prohibition, payment arrears) qualify as urgent cases where advance notice may be omitted or shortened; in such cases, the Service Provider provides the reasoned justification after the fact. Data export: during the advance-notice period — or, in case of immediate termination, until permanent deletion of the data (see Section 18.4) — the Provider is entitled to export its booking data, client records, and invoices.

18.4. Data After Termination

In accordance with the GDPR storage-limitation principle (Art. 5(1)(e)) we apply the following retention rules:

  • Account data (profile, settings, login history, in-platform messages) is permanently deleted within 90 days of termination.
  • Statutory accounting and invoicing data (transaction records, invoice metadata, tax-relevant fields) is retained for 8 years in accordance with Section 169 of Act C of 2000 on Accounting (Számviteli tv.). This is limited to the data fields required for tax/accounting purposes; non-required booking metadata is deleted within 90 days.
  • Publicly published content lawfully viewed by others (e.g. reviews) may remain on the platform at the Service Provider's discretion, with personally identifiable information removed (anonymised reviews).
  • Backups containing personal data are purged on rolling cycles; full purge of any backup containing the User's data occurs no later than 180 days after termination.

19. Amendments to the Terms

The Service Provider reserves the right to amend these Terms unilaterally:

  • due to changes in legislation,
  • in the event of modifications to the Service's features,
  • in the event of price changes or the introduction of new plans,
  • upon engagement of a new Data Processor,
  • for other material reasons.

Advance notice: in the event of a material change, the Service Provider will notify Providers at least 30 days before the effective date (by email and/or in-platform message). The Provider may terminate the contract before the effective date; if the Provider does not terminate and continues to use the Service, the amended Terms shall apply.

In the case of Clients, the new Terms take effect when the Client next uses the Service.

20. Data Protection

The details of personal data processing are set out in the separately published Privacy Policy and the Cookie Policy.

20.1. Data Processing Agreement (DPA) for Providers

The Provider qualifies as the Independent Data Controller with respect to the data of its own clients; in this context, the Service Provider acts as the Data Processor. The Service Provider fulfils the data processing requirements under Article 28 GDPR through this section of the ToS and the Privacy Policy.

The Service Provider, as Data Processor:

  • processes client data solely in accordance with the Provider's documented instructions,
  • maintains appropriate technical and organisational measures,
  • subjects persons with access to the data to confidentiality obligations,
  • engages sub-processors only with prior general authorisation (the Data Processors listed in the Privacy Policy), and notifies the Provider in advance of the engagement of new sub-processors,
  • assists the Provider in handling data subject requests and data protection incidents,
  • upon termination of the contract, returns or deletes client data at the Provider's discretion (except where statutory retention obligations apply).

20.2. Applicable Legislation

The following legislation is particularly applicable to the operation of the Service:

  • Act V of 2013 (Hungarian Civil Code),
  • Act CVIII of 2001 (on electronic commerce services),
  • Act CLV of 1997 (on consumer protection),
  • Government Decree 45/2014 (II. 26.) (on contracts concluded between absent parties),
  • GDPR (EU 2016/679),
  • Act CXII of 2011 (Info Act),
  • P2B Regulation (EU 2019/1150),
  • Digital Services Act (EU 2022/2065).

21. Force Majeure, Severability, Dispute Resolution

21.1. Force Majeure

The Service Provider or the User shall be relieved from the legal consequences of a breach of contract if the breach was caused by an unforeseeable and reasonably unavoidable event (force majeure). The other party must be notified without delay.

21.2. Severability

If any provision of these Terms is found to be invalid or unenforceable, this shall not affect the validity of the remaining provisions. The parties or the court shall replace the invalid provision with a valid rule that most closely reflects the original intent.

21.3. Governing Law

These Terms are governed by Hungarian law, excluding its conflict-of-law rules. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.

21.4. Jurisdiction

In the event of a legal dispute, the parties shall first seek an amicable settlement.

  • In the case of a Consumer User, the court with jurisdiction as prescribed by law (typically the court at the Consumer's place of residence) shall have jurisdiction.
  • In the case of a dispute between a business User (Provider) and the Service Provider, the parties agree to the exclusive jurisdiction of the Hungarian court at the Service Provider's registered office, to the extent permitted by law.

22. Contact

General inquiries: support@1booq.com Legal inquiries: legal@1booq.com Data protection: privacy@1booq.com Billing: billing@1booq.com

Service Provider's registered office: 1181 Budapest, Vasvári Pál u. 26, Hungary.

By using the Service, you acknowledge that you have read, understood, and accepted these Terms of Service.