Data Privacy Notice

1booq is committed to protecting the personal data of its users and emphasizes transparency in data processing. This Data Privacy Notice aims to provide detailed information on the types of personal data we collect, how we handle them, the purposes and legal grounds for data processing, and outlines users' rights and how they can exercise them. Please read this notice carefully before using our services, as its acceptance is a prerequisite for service usage.

1. Types of Data Processed

1booq processes the following personal data during the provision of its services:

Basic Identification Data:
- Full name
- Email address
- Phone number
- Gender
- Profile picture

Login Information:
- Username
- Password (stored in encrypted form)

Client Relationship Data:
- Booking history
- Communication history (e.g., emails, messages)

Technical Data:
- IP address
- Login date and duration

For businesses:
- Company name
- Registered address

These data are necessary for the proper functioning of the service, improving the user experience, and fulfilling legal obligations. We handle data in compliance with data protection laws, ensuring their security and confidentiality.

2. Purpose and Legal Basis of Data Processing

1booq processes personal data for the following purposes:

Service Provision and Operation: User-provided data is used to operate the booking system, record, modify, and cancel appointments. This includes creating and managing user accounts and ensuring the technical operation of the service.

Communication and Customer Service: To maintain contact with users, provide information, notifications, and reminders related to the service, including confirmations and changes in bookings. Additionally, we provide customer support to address user inquiries and issues.

Service Improvement and Customization: We analyze user feedback and usage data to enhance service quality, develop new features, and customize the user experience.

Compliance with Legal Obligations: We process data in compliance with applicable laws and fulfill our tax, accounting, and other statutory obligations.

3. Data Retention Period

1booq retains personal data for the following periods:

User Account Data: Retained for the duration of the active user account. If a user deletes their account, associated personal data will be permanently deleted within 30 days.

Booking Data: Retained for the duration required to provide the service but not more than 5 years from the completion of the booking.

Communication Data: Retained for 2 years after resolving the inquiry or issue, allowing us to provide adequate customer service and future references.

Compliance with Legal Obligations: Certain data is retained as required by applicable laws. For example, accounting data related to billing must be stored for 8 years.

4. Data Transfer to Third Parties

1booq is committed to protecting users' personal data and generally does not transfer data to third parties. However, data transfer may be necessary in certain cases to provide services or fulfill legal obligations:

Service Providers and Contractors: 1booq may engage trusted external providers, such as IT maintenance or data centers, to support service operation. We have data processing agreements in place with these partners.

Legal Obligations: We may transfer data to authorities or other official bodies as required by law.

Enforcement of Rights: If necessary, to protect the legitimate interests of 1booq, data may be shared with legal representatives or competent authorities in legal proceedings.

5. User Rights

1booq is committed to protecting users' personal data and ensures the following rights:

Right of Access: Users can request confirmation as to whether their personal data is being processed and receive information on the processing's purposes, data categories, recipients, storage period, and their rights.

Right to Rectification: Users can request correction of inaccurate personal data and completion of incomplete data.

Right to Erasure (Right to be Forgotten): In certain cases, users can request deletion of their personal data.

Right to Restriction of Processing: Users can request data processing restrictions under certain conditions.

Right to Data Portability: Users can request data in a structured, commonly used format and transfer it to another controller.

Right to Object: Users can object to data processing based on legitimate interest.

Right to Withdraw Consent: Users may withdraw consent at any time if processing is based on consent.

Right to Lodge a Complaint: Users can lodge complaints with the supervisory authority.

6. Contact

For questions, requests, or additional information, please contact us at info@1booq.com.